Services
Unmatched expertise in delivering business value
for world-class organizations
Coupled with our industry-leading CEA software, ClickFox offers comprehensive professional and strategic services to help you establish quantifiable business goals and a roadmap to ensure the success of your project and maximize your ROI. Our highly seasoned consultants have over 100+ years of combined cross-industry experience, and have a deep understanding of the complexities surrounding the process of managing customer experience. In delivering multi-million dollar ROI to Fortune 1000 organizations, we have developed a proven methodology that will help you realize the full potential of ClickFox CEA. With knowledge and experience with all data sources and environments -- Retail, Web, IVR, CRM, Billing -- we will help you leverage your existing investments for full, cross-channel customer experience excellence.
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Leverage the Customer Experience Experts
for Maximum Success
We are dedicated to ensuring that you receive the greatest possible value from your ClickFox solution. With our proven methodology, you can translate the paths of your customers into multi-million dollar insights that drive increased satisfaction, loyalty and revenue. Our seasoned business consultants work with customers to evaluate their existing environment, analyze opportunities, establish quantifiable business goals to measure the success and impact of CEA in your organization. Leveraging the industry-leading CEA product, our consultants will provide:
- Customer Experience Broad Scan: Assess customer experiences across all channels in the ClickFox CEA system to identify and prioritize the top opportunities for improvement
- Focused Analytics: Highly customized assessment within ClickFox and across the enterprise for deeper analysis into root cause of top opportunities as identified in Broad Scan analysis
- New Functionality Assessment Experience: Detailed assessments of the evolution of the customer experience over time as improvements and modifications are completed
- Expert Sessions: Ongoing sessions aimed at refreshing staff training, sharing new best approaches, capabilities and recent insightful analysis from across the customer base
We are committed to ensuring your long-term success by transferring knowledge to your in-house resources so that you can continue to reap the benefits of CEA in your environment without requiring heavy involvement from ClickFox.
Developing A Customer Experience Roadmap
The ClickFox Enterprise Customer Experience (ECE) Strategic Consulting Practice provides services that enable businesses to easily and rapidly achieve significant, ongoing bottom-line benefits on the path to full, cross-channel customer experience excellence. Our expert business consultants will work with key stakeholders to develop a compelling business case to show the value of CEA in your organization. We will also help to develop more effective strategies, apply best practices for using customer experience analytics, and measure the impact of process changes over time.
- Review and thorough understanding of short and long-term business objectives and initiatives
- Business case development based on gap analyses and overall strategic consulting improvements
- Prioritization of highest impact improvement areas and alignment with key stakeholders
- Present key findings from analysis for developing customized analytics strategy for targeted process improvement
- Recommendations and roadmaps for improvement as they pertain to short and long-term business objectives, industry benchmarks and best practices
- Industry and customer activity benchmarking, including best practice analysis based on the exhaustive ClickFox Industry Benchmark Repository containing information on Key Performance Metrics and Indicators across a variety of applications in multiple industries
- Review, evaluate and track key performance indicators (KPIs) and provide post-implementation results analysis and ongoing metrics tracking
Your organization will benefit from thorough and in-depth analysis of customer experiences using the ClickFox Customer Experience Analytics Application, in-house supplemental analytics and reporting tools, and the expertise and industry knowledge that our expert business consultants bring to the forefront.
