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  • ClickFox podcast interview live on EM360 website

    4-24-2013

     


    Expert discussion on consumer experience analytics live on enterpisemanagement360.com

    Summary: ClickFox podcast interview live on EM360° website

    Enterprise Management 360° (EM360°), the thought leadership resource for IT executives, has published its exclusive interview with Clickfox on their customer experience analytics solution, available to listen on enterprisemanagement360.com.

  • ClickFox Survey Reveals Apple Leads in Customer Loyalty Second Year in a Row

    4-9-2013

    ATLANTA, GA, ClickFox, the pioneering leader in customer experience analytics, today announced findings from its second brand loyalty survey.

  • ClickFox Analysis Points to Increasing Complexity in Measuring Customer Experience

    2-7-2013

    ATLANTA, Feb 7, 2013 – ClickFox, the pioneering leader in customer experience analytics, today announced a record year in analyzing 17.6 billion customer journeys.

  • Amazon, Best Buy Provide Best Holiday Customer Service Says ClickFox Poll

    11-20-2012

    ClickFox, the pioneering leader in customer experience analytics, today announced the results of a consumer survey auditing customer service experience and purchase behavior during the busy holiday buying season. The results showed a correlation between favoring online customer service and...

  • Major Financial Institution Selects ClickFox to Provide Cross Channel Customer Experience Analytics to Improve Service Delivery and Lift Net Promoter Scores

    11-8-2012

    ClickFox, the pioneering leader in experience analytics, today announced it has secured a new customer in the banking and financial services industry. The Credit Card Division of the company will use ClickFox's Customer Experience Analytics (CEA) platform to integrate customer...

  • Leading Provider of Digital Entertainment Turns to ClickFox to Map Customer Journeys, Ingesting Millions of Customer Interactions into Customer Experience Analytics Platform

    10-10-2012

    ClickFox, the pioneering leader in experience analytics, today announced it has secured a new customer in the digital entertainment services industry. The company will utilize the ClickFox customer experience analytics (CEA) platform to gain a 360-degree view into their customers’...

  • ClickFox Enables Richer Data Analysis by ingesting speech and text data from vendors such as Nexidia, Nice, Verint, Clarabridge and SAS into the ClickFox CEA Platform

    9-20-2012

    Give us your speech and text analytics data; CEA will triple its value!

    ClickFox, the pioneering leader in customer experience analytics, has seen increased interest from customers extending the scope of the company’s proprietary ClickFox CEA software to include speech and text analytics vendors data sets. One of the top 3 banks as well as a top cable provider have added their vendor speech and text analytics data to the CEA system to provider a higher level of accuracy in their speech analytics. These data insights can come from various vendors such as Nexidia, Nice, Verint, Clarabridge and SAS, and from diverse interaction channels such as web, email, chat, IVR agent records and social commentary

    Give us your speech and text analytics data; CEA will triple its value!
    ClickFox, the pioneering leader in customer experience analytics, has seen increased interest from customers extending the scope of the company’s proprietary ClickFox CEA software to include speech and text analytics vendors data sets. One of the top 3 banks as well as a top cable provider have added their vendor speech and text analytics data to the CEA system to provider a higher level of accuracy in their speech analytics. These data insights can come from various vendors such as Nexidia, Nice, Verint, Clarabridge and SAS, and from diverse interaction channels such as web, email, chat, IVR agent records and social commentary. 
    ClickFox rapidly increases the ability for enterprises to gain value from existing Speech Vendors data sets by connecting the dots of customer behavior patterns to isolate targeted voice trends for deeper analytics. Without the added insight provided by ClickFox CEA enterprises are forced to perform rigorous analytics functions across the entirety of their speech and text data stores. ClickFox CEA now provides a more strategic approach to analyzing speech and text analytics by allowing analysts to specifically target focused datasets for faster and more insightful analysis.  For example, ClickFox was able to narrow the query into the speech analytics from a base of several hundred thousand calls to a much smaller subset of calls.   This allowed the analysts to find the avoidable agent repeat calls taking place after customers had visited the online channel and prior to them providing a low c-sat survey score.
    “Our customers have told us that we have been instrumental in being able to increase the efficiency of speech analytics.   Best analogy – ClickFox gets our customers to the goal line and speech scores the touchdown.  The marriage of these tools has been invaluable to really get underneath and demystify the level of effort and causes for defect.” Marco Pacelli, CEO ClickFox. 
    ClickFox CEA will empower companies to more accurately target customer experience behavioral patterns within the vast speech and text analytics data stores. With ClickFox CEA, analysts can also identify more defined queries to better understand which customers or contact channels reveal the most insightful conversations as well as validate the CRM resolution code interpreted by comparing it to the upstream intent of the customer. By analyzing more refined data sets, companies experience a quicker time to value, and ultimately, greater efficiency in painting a holistic view of the customer experience data present within the organization. Additionally, other business functions and teams can capitalize on the knowledge revealed by speech and text analysis by integrating the data back into ClickFox CEA software to improve the 360-degree perspective of the customer journ 

     

  • Consumers Trust Amazon, Apple and Google Most with Their Information

    8-14-2012

    ClickFox Consumer Data Audit Highlights New Trends in Personal Data Management

  • ClickFox Democratizes Access to Big Data Insights With Customer Experience Analytics Version 6.4

    6-4-2012

    Analytics Engine Maps Customer Behavior to Business Drivers, Unifies Trends and Predictions Across Departmental Functions

  • ClickFox Survey Reveals Apple Reigns in Customer Loyalty

    4-11-2012

    Brand Loyalty Survey Investigates What Keeps Consumers Coming Back

  • ClickFox CEO to Present on FierceFinance Big Data Webinar

    2-14-2012

    Marco Pacelli to Share how Big Data will Reshape Financial Services

  • ClickFox Survey Reveals Telecommunication and Wireless Companies Now Surpass Cable to Ignite Most Customer Frustration

    1-31-2012

    Annual Customer Experience Survey Exposes Impact of Service on Loyalty and Revenue

  • ClickFox Continues to Expand Dominance in Utility Industry with Addition of Leading Canadian Energy Provider

    11-11-2011

    Canadian energy company will leverage customer experience analytics for customer service transformation. ATLANTA, GA - November 11, 2010 -- ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced a multi-year contract with a leading energy company...

  • Customer Experience Virtual Conference to Showcase 20 Thought Leaders Revealing Fundamental Transformations, Disruptive Ideas Over Coming Decade

    11-8-2011

    November 10 Live Broadcast: The New Experience Economy, Featuring Insights from Adobe, IBM, Best Buy, Forrester Research and more...

    Global Trade Group Formed By Industry Experts Bruce Temkin and Jeanne Bliss Provides Members With Extensive Research, Education, and Networking Opportunities

  • ClickFox Joins Customer Experience Professionals Association As Corporate Member

    10-17-2011

    Global Trade Group Formed By Industry Experts Bruce Temkin and Jeanne Bliss Provides Members With Extensive Research, Education, and Networking Opportunities

    Global Trade Group Formed By Industry Experts Bruce Temkin and Jeanne Bliss Provides Members

    With Extensive Research, Education, and Networking Opportunities

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