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  • Mapping of Customer Interactions Now Possible with ClickFox Solutions

    In today's data-fueled enterprise, where data is collected faster than it can be analyzed, the data and analytic space has been redefined by ClickFox. It has effectively broken down the organizational silos and moved analytics up the value chain, and achieved record growth in 2010 with its collective customer cost savings that add up to billions of dollars.

  • ClickFox Continues Growth and Momentum in Analytics Space

    12-10-2010

     ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that it achieved record growth in 2010, with their collective customer cost savings totaling billions to date. CEA currently analyzes nearly one billion customer interactions per...

  • Analytics Player ClickFox Secures $18M in Financing from Morgan Stanley

    ClickFox, a leading provider of customer experience analytics (CEA) software and solutions, secured $18 from a syndicate led by Morgan Stanley Alternative Investment Partners (AIP). The company said in a release that in addition to strengthening its leadership position in the analytics space, the financing will support the company's continued growth and expansion in the rapidly growing and evolving marketplace.

  • ClickFox Raises $18M, Helps Clients Get A Cross-Channel View On Customer Behavior

    ClickFox realizes that customers engage with companies through a variety of service channels these days, from visiting a website, voice calling and online chat applications to kiosks, retail stores and mobile apps and websites, and aims to serve its clients with a cross-channel dashboard for keeping tabs on this complex tangle of touchpoints in order to gain insights into how and why customers behave the way they do.

  • ClickFox to spend $18 million Series C round on research and development in social media space

    The already profitable company provides customer service analytics at all interaction points--interactive voice response (IVR), Web agent, chat, and retail/point-of-sale (POS). The next step for ClickFox is to invest further in research and development, especially in relation to social media analytics.

  • ClickFox Secures $18 Million in Series C Funding from Morgan Stanley

    11-29-2010

    Financing will support ClickFox's rapidly growing customer base and accelerate company expansion goals

  • Fast-growing data miner ClickFox raises $18M

    An Atlanta-based software company that helps businesses improve customer experience has raised about $18 million from Morgan Stanley and other investors. ClickFox Inc. helps Fortune 2000 firms analyze customer interactions whether they occurred at a store, online or over the telephone. Using that data, corporations can improve the customer experience, helping boost satisfaction, reduce churn, lower costs and boost revenues.

  • Closer look at service management: field service critical to customer experience

    The lifecycle before and after a truck roll is often ignored, but new evidence suggests customers' decisions to stay or churn are tied to their field service experience.

  • ClickFox Releases First Field Service Experience Analytics Solution

    10-27-2010

    New application for customer experience analytics reduces field service visits while improving customer satisfaction ATLANTA, GA - October 27, 2010 -- ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced the release of a solution...

  • Top-Ranked Energy Provider Selects ClickFox to Analyze Complete Customer Experience

    10-14-2010

    Company will leverage customer experience analytics to improve first contact resolution and analyze SmartGrid adoption and trends  ATLANTA, GA  - October 14, 2010 -- ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that it has...

  • The ClickFox Experience | Q3 2010 Newsletter Published

    We just published our Q3 2010 newsletter and wanted to share it with site visitors and blog readers. Feel free to share the link with your colleagues as well.

  • Media Alert: ClickFox Releases Results of Customer Service Best Practices Survey

    10-12-2010

    Consumers Reveal What Companies Are Doing Right and the Impact on Purchasing Decisions and Loyalty  ATLANTA, GA--(Marketwire - October 12, 2010) -  ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today released the results of a surveyconducted to understand what...

  • ClickFox Teams with Next IT for New Avatar Offering

    Today ClickFox, a provider of customer experience analytics (CEA) software and solutions, and Next IT, a company that uses natural language as well as self-service for businesses and organizations, announced a partnership they hope will improve customer experience.

  • Call Weighting

    With ClickFox, Sprint takes an analytical look at its cross-channel customer experience and saves millions in the process

  • ClickFox and Next IT Announce Partnership to Fuel Customer Experience Innovation

    9-13-2010

    Companies Partner to Support Enterprises Committed to Customer Experience Transformation ATLANTA, GA and SPOKANE, WA--(Marketwire - September 13, 2010) -  ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, and Next IT, a leader in the design and implementation of natural...

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