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  • The ClickFox Experience | Q4 Newsletter Published

    We just published our Q4 newsletter wanted to share it with site visitors and blog readers. Feel free to share the link with your colleagues as well.

  • ClickFox Launches Interactive ROI Calculator Tool

    ClickFox, specializing in customer experience analytics software and solutions, has launched an interactive online tool that can calculate and forecast potential return on investment figures. The ROI calculator is available for visitors who have to enter the number of customers their company serves. After which the tool calculates their potential ROI employing default data collected from ClickFox's repository which holds billions of complex customer interactions.

  • MrWeb: Debut for Cross-Channel Calculator

    US customer experience analytics (CEA) firm ClickFox has launched an interactive online tool that calculates and forecasts potential return on investment (ROI) for improving customer experience across various service channels and touch points.

  • ClickFox Set to Process One Billion Monthly Customer Interactions

    ClickFox, a provider of customer experience analytics software and solutions, announced that it has grown its monthly processing volume to more than 750 million customer transactions, up from 500 million earlier this year. Company officials said these customer transactions consist of complex interactions from IVR systems, retail, Web and call center, to handheld devices and interactive kiosks, enabling comprehensive cross-channel customer experience analysis.

  • ClickFox Provides Cross-Channel Analysis for Fortune 500 Company

    Tracking the performance of a company's services across various platforms can prove to be hugely profitable for the organizations. But proper and accurate tracking of these services involves lots of expertise and knowhow of the internet. Realizing this, a Fortune 500 energy services provider has selected ClickFox, a customer experience analytics, or "CEA,"software and Solutions Company, for cross-channel analysis across service transactions.

  • On the Prowl for New Ways to Cut Contact Center Costs

    There is still room for the industry to grow through adoption of newer technologies, said Michael Fauscette, group VP of software business solutions for IDC. "Contact centers will now be driven by initiatives around unified communications. Microsoft (Nasdaq: MSFT) and Cisco (Nasdaq: CSCO) have new products that they're getting into the market. Then there's Avaya, Convergys (NYSE: CVG) and ClickFox, on the software side," he told CRM Buyer. Technology extras that are gaining traction in the IVR space include tools for advanced analytics. "For example," said Kapoor, "there is technology that allows you to get a visual representation of your IVR activities to see what works, what doesn't, and where breakdowns are occurring. A few changes and your hit rate can go through the roof -- the economics can change that quickly. There is tremendous growth potential for analytics."

  • ClickFox Expands Deployment with Telecommunications Organization

    ClickFox, a company specializing in customer experience analytics (CEA) software and solutions, announced the expansion of their deployment with a telecommunications organization to include all customer interactions across all of their interaction channels. Based on a track record of multi-million dollar results with ClickFox CEA, the company said this wireless provider will leverage both existing and new interaction analysis to further better operational efficiency, customer retention, revenue generation and customer satisfaction.

  • Top-Tier Telecommunications Organization Expands ClickFox CEA Deployment to Include All Customer Interactions

    10-28-2009

    Expansion results in one of the largest, most comprehensive deployments of cross-channel customer experience analytics, covering millions of interactions across five unique channels.

  • 5 Ways Customer Experience Analytics Helps Overcome the Shortcomings of BI Tools

    In today's complex customer interaction environment, it's becoming increasingly more difficult to navigate through the corporate data jungle in order to find what you're really looking for. While companies have been constantly investing in customer interaction touch-points, they have neglected to truly understand their customers' needs. Companies have taken the seemingly easy route of analyzing customer interactions in silos and using BI tools to generate limited insight, rather than focusing on cross-channel customer behavior patterns, customer tendencies and the ability to understand customer intent.

  • The ClickFox Experience | Q3 Newsletter Published

    We just published our Q3 newsletter wanted to share it with site visitors and blog readers. Feel free to share the link with your colleagues as well.

  • How to Overcome BI Shortcomings: ClickFox

    Business intelligence solutions are vital tools to help organizations identify and respond to opportunities and issues. Yet according to Amir Dekel, who is director of marketing communications for customer experience analytics firm ClickFox, there is a marketplace perception that BI products are too complex, require a tremendous amount of time to setup properly and are usually very hard to use.

  • ClickFox Now Integrates with Greenplum Software to Analyze Customer Experiences

    Contact center analytics solutions are proving to be effective in reducing costs for the organization as they allow for greater depth of insight into the customer experience to create better retention. This helps to create greater opportunities for companies such as ClickFox and Greenplum. This integration will extend reach for both companies, delivering benefits to customers in the process.

  • ClickFox Partners with Greenplum

    ClickFox partnered and completed integration with Greenplum Software, the provider of Enterprise Data Cloud solutions for data warehousing and analytics. According to Anna Convery, CMO at ClickFox, the deal was the result of two initiatives: requests by customers and prospects to provide massive scalability and ClickFox's research and development strategy to expand technology and solutions by the integration of best-of-breed solutions. "[Our customers] will now have access to a solution that can scale rapidly to accommodate their customer experience analytics requirements," Convery writes in an email to Speech Technology. "Many of our customers are adding millions of interactions to their analysis and the ability to quickly and affordably accommodate their expansion needs means that we can deliver a time-to-insight unparalleled in the market"

  • ClickFox and Greenplum Partnership Drives Next-Generation Customer Experience Analytics Solution

    9-9-2009

    Completed integration delivers revolutionary power, scale, and precision to rapidly growing customer experience analytics (CEA) market

  • Business Systems breaks into customer analytics market

    ClickFox is continuing to expand its international presence through increased sales channels. Through this partnership, ClickFox is furthering its commitment to support and enhance success with its EMEA-based customers, and this distribution partnership with Business Systems is a key example. With a firm footprint in multiple vertical markets, Business Systems will resell ClickFox solutions as part of its portfolio. "There is growing demand for customer experience analytics in EMEA," Richard Mill, managing director at Business Systems. "We envision tremendous potential to bring ClickFox's technology to our respective current and potential customer bases replicating those positive results in additional markets."

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