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It's True: Your Customer Can Love Your IVR (Or At Least Be Good Friends)
As organizations become larger and more complex, providing that 'personal connection' with customers becomes more and more challenging.
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Behind the Scenes at the Contact Center
Because the contact center is such a huge cost for service providers, many are trying to trim those costs and streamline their operations.
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Put Your Customers On Their Best Behavior
Self-service is only useful if customers can successfully solve their own issues. Enter ClickFox.
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Behavioral Intelligence For Self-Service Applications
When your customers have a technical problem, they expect to get an answer right away—regardless of the time of day.
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Optimizing the Customer's Speech Experience
Contact Center World highlights ClickFox founder Dr. Tal Cohen as he discusses using Customer Behavior Intelligence to improve speech recognition initiatives in "Optimizing the Customer's Speech Experience".
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Scaffolding the Gorge
TMCnet describes how ClickFox's new Customer Behavior Intelligence suite helps businesses traverse the gap between the results of their current methods and the demands of the new marketplace.
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ClickFox, E.piphany Promise Better CRM
eWeek reports on ClickFox's Customer Behavior Intelligence vision.
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The New Customer Behavior Intelligence Solution
ClickFox unveiled its new Customer Behavior Intelligence solution suite, designed to model, measure and improve self-service applications.
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ClickFox Customer Behavior Intelligence Suite
ClickFox Customer Behavior Intelligence suite allows businesses and government organizations to translate complex customer interactions across a variety of self-service applications including, interactive voice response (IVR) systems, speech recognition, Web applications, customer relationship management (CRM), interactive kiosks and mobile devices.
