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  • The 1to1 Blog: What Frustrates Customers?

    If companies can get at that valuable information and decipher customers' needs and concerns, they can increase customer retention and improve sales.

  • Customer service at the tipping point

    When companies botch service calls, they stand to lose more than just one customer

  • Former T-Mobile Executive Joins ClickFox Customer Advisory Board

    6-16-2010

    ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, is pleased to announce the addition of Robert Strickland, Senior Consultant to Amdocs, Ltd, to their customer advisory board. The ClickFox advisory board is comprised of progressive executives...

  • ClickFox Releases Results of Consumer Tipping Point Survey

    6-15-2010

    ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today released the results of a survey conducted to understand what customer service issues frustrate consumers the most, and how they respond to negative experiences. The online...

  • Ovum Report Featuring ClickFox Stresses Need for Cross-Channel Analytics

    6-7-2010

    ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, was recently interviewed and mentioned in a new report by Ovum analyst Aphrodite Brinsmead titled, "Implementing cross-channel analytics to improve loyalty." In the report, Brinsmead discusses the increasingly...

  • ClickFox Hosts Webinar Featuring Leading Independent Research Firm

    5-27-2010

    ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announced that it will host an industry webinar featuring Forrester Research, Inc. Vice President and Principal Analyst, Elizabeth Herrell on Thursday, June 10, 2010 at 1:00 pm...

  • ClickFox Expands Offerings with ClickFoxGO! Solution for Mid-Sized Enterprises

    5-25-2010

    New solution answers demand for fast, affordable, scalable customer experience analytics

  • Independent Research Firm Includes ClickFox Customer Experience Analytics in Recent Report

    5-20-2010

    ATLANTA, GA  - May 20, 2010 -- ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, was recently interviewed and mentioned in a report titled "Real Time Analytics for Contact Centers," Forrester Research, Inc., 2010. In the...

  • Survey: Most consumers want to interact with banks online

    As consumers, we have high expectations from the companies we choose to give our business to. Sometimes we want a personal touch other times we just want the fastest way to an answer or action. A growing number of channels have emerged in recent years beyond traditional stores, snail mail and call centers. Consumers have a wide array of new quick, convenient ways to interact with companies for a variety of purposes. But what do consumers' want? Are there certain actions that drive consumers to specific channels? Is their interaction based on the type of company they're contacting?

  • ClickFox Releases Results of Customer Interaction Survey

    5-4-2010

    ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today released the results of a survey conducted to understand how consumers today prefer to interact with companies when completing various service transactions. The online survey was...

  • Self-Service: Is it Heaven or Hell?

    Providing superior customer service through all channels will be a defining characteristic of companies poised to thrive in the economic recovery. Self-service, whether online or through interactive voice response systems (IVR), is a major component of a company's service offerings and a challenge for most.

  • ClickFox's Customer Product Suite to Enhance Customer Experience

    ClickFox has a proven track record of helping world-class service providers dramatically boost operational efficiency and profitability. Reputed for its customer experience analytics software and solutions, CEA for short, ClickFox (News - Alert) has announced the launch of customer experience analytics Insight, CEAi.

  • ClickFox Launches CEAi Customer Experience Industry Research

    4-12-2010

    • Rooted in analytics engine of 240 million monthly customer interactions, industry research pinpoints customer behavior trends and best practices • Findings reveal biggest opportunity is for companies to improve self-service to increase deflection and lower costs • Small improvements in heavy transaction volume areas drive multi-million-dollar savings for large organizations

  • The ClickFox Experience | Q1 2010 Newsletter Published

    We just published our Q1 2010 newsletter wanted to share it with site visitors and blog readers. Feel free to share the link with your colleagues as well.

  • ClickFox Achieves Record-Breaking Growth

    4-6-2010

    Leader in customer experience analytics continues to expand footprint across industries and service channels ClickFox, the pioneering leader of customer experience analytics (CEA) software and solutions, today announce significant company growth in Q1 2010. Now processing close to one billion...

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