News & Events
ClickFox to Showcase Customer Experience Innovation and Success at SpeechTEK 2010
Jul 27, 2010 ClickFox to share industry best practices and customer success at leading speech technology event
ClickFox Customer Sprint Wins Gartner & 1to1 Media CRM Excellence Award for Customer Experience
Jun 29, 2010 Sprint recognized for their enterprise-wide vision and commitment to the customer experience
ClickFox Continues Customer Experience Innovation with First Executive Dashboard Application
Jun 23, 2010 New ClickFox Pulse application offers intuitive dashboards for monitoring and tracking customer experience trends and metrics
Media Alert: New Book Offers Six-Week Solution for Agile Software Development
Jun 21, 2010 "Agile Development and Business Goals: The Six Week Solution" will be released on July 7, 2010
Former T-Mobile Executive Joins ClickFox Customer Advisory Board
Jun 16, 2010 Industry innovator Robert Strickland to provide strategic expertise to leader in customer experience analytics
ClickFox Releases Results of Consumer Tipping Point Survey
Jun 15, 2010 Survey results reveal the true impact of poor customer service on consumers and businesses
Ovum Report Featuring ClickFox Stresses Need for Cross-Channel Analytics
Jun 7, 2010 Analyst report notes that cross-channel analytics solutions like ClickFox are key to improving customer loyalty
ClickFox Hosts Webinar Featuring Leading Independent Research Firm
May 27, 2010 Noted industry analyst joins ClickFox on June 10th to discuss customer experience analytics trends
ClickFox Expands Offerings with ClickFoxGO! Solution for Mid-Sized Enterprises
May 25, 2010
New solution answers demand for fast, affordable, scalable customer experience analytics
Independent Research Firm Includes ClickFox Customer Experience Analytics in Recent Report
May 20, 2010 Noted industry analyst singles out ClickFox’s unique capabilities
Are Saying... " We focused our analysis primarily on our IVR and self-service applications…within the first month, we discovered and corrected an issue with our routing system that resulted in a 7% increase in self-service usage…representing a cost savings of nearly $7 million annually. "
- VP, Call Center Technology at a Leading Health Insurance Organization