CEAi Industry Research
Achieve World-Class Customer Experience Excellence with Research and Best Practices
A first of its kind, CEAi Customer Experience Industry Research was developed based on ClickFox's work with leading organizations and service providers who remain committed to accurately measuring and analyzing their customer experience performance over time for continuous improvement. Drawing on a massive repository of customer behavior data for over 240 million consumers, CEAi analyzes key industry and cross-industry trends in areas like self-service effectiveness, first contact resolution, customer satisfaction, and customer retention and loyalty trends for financial services, wireless/telecom, utility, insurance and healthcare.
Based on close engagements with progressive industry leaders, we have identified the most critical metrics and performance indicators impacting operations cost, customer satisfaction and customer loyalty, and also discovered the most cost-effective, non-disruptive improvement strategies to drive hundreds of millions dollars in annual savings and double-digit improvement in key performance indicators (KPIs).
Learn what some of today's best-in-class Fortune 500 companies already know - if you are interested in becoming an early adopter of CEAi, or would like to see a sneak peek at the initial findings, feel free to register.
Are Saying... " We focused our analysis primarily on our IVR and self-service applications…within the first month, we discovered and corrected an issue with our routing system that resulted in a 7% increase in self-service usage…representing a cost savings of nearly $7 million annually. "
- VP, Call Center Technology at a Leading Health Insurance Organization