We’ve been busy lately, building a team of top sales talent from software giants Oracle, SAP, IBM, Salesforce.com and others to address the growing need among the Fortune 500 for better customer intelligence tools to improve service and streamline business.

The new hires, attracted to the ClickFox solution and market opportunity over the past six months, comprise a powerful direct sales team to help clients analyze and solve the growing challenges in an increasingly complex customer…

I read an interesting post on the Good Experience blog that got me thinking about how organizations are aligning themselves to become more customer-centric. The post was a paraphrased chat with someone who asked "Since  CIO s spend their days deciding which system to buy, or migrate, or install, do they really need to worry about the customer experience?" At first I was surprised that this question even came up. Of course a CIO…