In our last survey on customer tipping points , consumers told us where companies fail at meeting their expectations and how they react to poor customer service.  Since we now know what makes them tick, we're going to find out what companies are doing right. Take our simple, 3-minute survey and tell us what companies are doing to meet or exceed your…

As consumers, we have high expectations of companies we choose to give our business. But when they fall short of delivering good customer service, how do you react? Please take our simple 3-minute survey and tell us what frustrates you most as a customer, and how you deal with negative experiences, whether its sending an email or tweeting about your experience. Simply provide us with your email address at the end of the survey,…