ClickFox CEO, Marco Pacelli, has a new column over at Business Insider . We’ll be sure to cross-post his articles here as well. Enjoy!

Has a customer service experience ever made you want to scream? You’re not alone. As consumers, we have high expectations for the companies we invest our money in. And when they fail on service, send us through migraine-inducing communications loops and waste our time, we’re…

Last week we started up #FrustrationFridays, a weekly Twitter meme and column where we share some of the worst customer experience stories we received in our Customer Tipping Point Survey . Here are some more horror stories and our Customer Experience takeaways:

For 4 continuous years, I was a customer of this large phone company for my landline under the same price plan. A couple of their reps came home proposing us to change to…

We've had such an overwhelming response to our Customer Tipping Point Survey that we couldn't include all the open ended answers in the survey results. Christina Tynan-Wood over at InfoWorld's Grip Line blog has a couple of great posts ( 1 , 2 ) on the topic as well. This topic seems to always touch a nerve with customers and the…