We've recently translated some of our case studies to Spanish and added them to our Download Library . We're also working on translating our demo (click the link if you haven't watched it yet) to Spanish and will post it here on the blog and on YouTube shortly. But for now, please follow the links below to download our Spanish Case Studies: Financial Industry Case Study in Spanish …

DMG Consulting recently published a report titled "Contact Center Analytics: Emerging Customer Experience and Desktop Analytics Solutions" in which they help contact center and IT decision makers identify, assess and select the right analytical applications for their contact centers. It also “debunks” some of the claims about these emerging technology sectors by providing an in-depth analysis of what they are and are not capable of…

We've recently updated the resources in our download library to make the documentation more readable and included some new screenshots in our white papers. If you haven't checked these free downloadable resources, you should do so right now. Here's a quick look at the new design - click the images to download these files immediately ( Financial Case Study - left, CEA Technical White Paper - right):

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We've just released another case study in our download library today. This one deals with the health care industry and is titled: "Leading Health Care Company Relies on Customer Behavior Insights to Improve Self-Serve Completion Rates and Reduce Live Agent Transfers." Here's a short summary:

One of the nation's leading diversified health care benefits companies serves approximately 37.2 million people with information and resources to help them make better informed decisions about their health care.…

ClickFox has teamed up with our partner Intervoice/Convergys for a webinar titled: "Turning Lemons into Lemonade: How to make the most of your contact center investment during an economic crisis." Here are the event details: Date: February 10th, 1:00 - 2:00 Eastern Presented By: Jenny Burr, Sr. Manager Speech Solutions, Intervoice/Convergys; Alex Massie, Vice President of Business Solutions, ClickFox In both the best of times and the worst of times, Convergys Multichannel Analytics, powered by ClickFox’s…

There's a new white paper in our download library that I wanted to make everyone aware of. The topic of discussion is customer satisfaction (CSAT) and how our customers have been leveraging ClickFox CEA to improve their CSAT metrics. Here a quick summary:

Customer satisfaction (CSAT), the measure of how products and services supplied by a company meet or surpass customer expectations, is a key performance indicator within the enterprise and in a…

Our second event in the ClickFox Webinar Series, featuring Bruce Temkin of Forrester Research is now available for playback. Just click the link to register and view the rebroadcast. Bruce highlighted the importance of customer experience in differentiating your company from the competition. He's been speaking and writing about Experience-Based Differentiation (EBD) at Forrester and on his blog for a while now (read more at Customer Experience Matters ). ClickFox…

We hope you've been keeping track of all the new material available for download from our Download Library . We've just added a new Telco Case Study to the financial and utility ones already published. Here's a brief summary:

One of the most popular prepaid wireless brands in the US was searching for a way to reduce live agent support by providing more effective voice self-care options. Customer care management was interested…

Have you checked out our Download Library recently? Well, we're constantly adding new resources for you to download. We've just added three new white papers: 1) ClickFox Customer Experience Analytics

ClickFox Customer Experience Analytics (CEA) enables the enterprise to analyze any customer interaction at and across multiple interaction touch-points. ClickFox CEA is platform, channel and technology independent and delivers a true total customer experience view, within and across all self…

We've translated our Financial Case Study to Spanish and have it available for download from our Download Library . Here's the summary and a download link:

Descubriendo el Valor de los Análisis de Comportamiento del Cliente: La Percepción de una Institución Financiera Global de Alto Impacto

Una de las instituciones financieras más grandes del mundo proporciona una gama completa de productos y servicios bancarios, de inversión, administración…