We’ve been busy lately, building a team of top sales talent from software giants Oracle, SAP, IBM, Salesforce.com and others to address the growing need among the Fortune 500 for better customer intelligence tools to improve service and streamline business.

The new hires, attracted to the ClickFox solution and market opportunity over the past six months, comprise a powerful direct sales team to help clients analyze and solve the growing challenges in an increasingly complex customer…

Sprint was recognized today for their enterprise-wide vision and commitment to the customer experience as the Gold winner of the 2010 Gartner & 1to1 Media Customer Relationship Management Excellence Award in the Customer Experience category. These awards highlight innovative companies that impact value through their customer relationship strategy and demonstrate excellence in delivering the customer experience. Sprint leverages ClickFox CEA to analyze customer experience behavior trends across interaction channels, including retail stores,…

ClickFox announced today significant company growth in the first quarter of 2010. With a growing roster of Fortune 500 customers in the utility, financial services and telecom industries, ClickFox continues to expand an already massive repository of customer experience behavior data and is now processing close to one billion cross-channel customer interactions per month. Say ClickFox CEO, Marco Pacelli:

“Market demand for actionable insight into customer behavior and experience continues to grow exponentially. A plethora of…

ClickFox is presently seeking driven, dynamic and proven Senior Sales Executives to immediately expand our North American sales organization in the role(s) of Sales Director. The individual(s) will be responsible for prospecting, business development, sales and account management to generate revenue from ClickFox’s customer experience analytics (CEA) solutions. The primary focus of the role is to develop new business and close sales deals to achieve territory targets. The sales cycle typically involves interacting with C-level business…

ClickFox announced today that it has signed a multi-year contract with a leading Fortune 500 energy company to analyze several million monthly customer interactions across a variety of service channels. The organization will use ClickFox CEA to track and analyze customer behavior across their web site, interactive voice response (IVR) system and call center (including agent desktop, call routing and electronic dialogue) to get a complete picture of the full experience from the customer’s point of…

ClickFox announced today that a Fortune 500 energy provider has expanded its software deployment for more robust customer experience analytics. The company started using the ClickFox CEA solution in 2008 to analyze customer behavior in their web self-service systems and has decided to expand to include CTI and IVR system data for deeper insight into how web task flow processes are directly impacting customer effort, customer satisfaction and operations costs. Says Marco Pacelli ,…

Finding your competitive advantage using Customer Experience Analytics There’s no question about it: It’s a tough time to be in business today. As companies tighten their belts and budgets, executives are forced to cut excess and prudently invest only in mission-critical projects with proven, hard ROI. In short, successfully weathering the storm means getting back to basics and that means renewing your focus on what really matters:- delivering an exceptional customer experience; running lean, highly efficient…

ClickFox has recently published a couple of case studies that we wanted to make sure you were aware of. These case studies are based on real world data and show how Customer Experience Analytics has enabled corporation to better understand their customers and gain tremendous business advantages. For the financial industry, we published a case study titled Harnessing the Value of Customer Behavior Insights at a Global Financial Services Powerhouse . Here's the case study overview:…