ClickFox CEO, Marco Pacelli, will be one of the hosts on this Thursday's FierceFinance Webinar, where he will be discussing how big data is reshaping financial services:

“The sheer volume of transactions, interactions and account data makes it increasingly difficult for banks to get timely insights into trends impacting business issues,” said Pacelli. “At ClickFox, we’re enabling financial services organizations to bring order to the complex maze of data that’s been collected for years,…

ClickFox CEO, Marco Pacelli, recently participated in an online webinar hosted by our partners at EMC/Greenplum:

Massive volumes of information – commonly referred to as Big Data – are growing beyond the performance capacity of traditional data warehouses and database management systems. New technologies like analytic databases, open source software, noSQL and Hadoop are enabling businesses to process massive amounts of data that had previously been untapped and wasted.

The bottom line is that…

Summer is a usually the time when horror movies hit the theaters. With #FrustrationFridays, a weekly Twitter meme and blog column we share some of the worst customer experience nightmares we received in our Customer Tipping Point Survey . Here are a few more horror stories and our Customer Experience takeaways:

I was having problems downloading a ring tone to my son's cell phone from the web…

"The ClickFox Experience," our quarterly newsletter was sent out to subscribers earlier today and contains information about the following items:

• Latest ClickFox News
• ClickFox's Webinar Series
• Did You Know?
• R&D Team Publishes Agile Development Book
• CEA i and Survey Results
• Upcoming Events - SpeechTEK 2010
• Free Downloads

If you aren't…

Last week, during our webinar ' What Consumers Really Want ', we shared the results from our recent survey about customer tipping points . Overall, the findings point to the powerful relationship between customer experience and revenue and highlight a critical need for companies to stop looking at service operations as cost centers, and instead view every interaction as an…

ClickFox today announced that it will host an industry webinar featuring Forrester Research, Inc. Vice President and Principal Analyst, Elizabeth Herrell on Thursday, June 10, 2010 at 1:00 pm Eastern. The complimentary webinar, “What Consumers Really Want”, will present the findings from recent online surveys where consumers answered questions about their interaction preferences and most frustrating customer service issues. Herrell will draw on her recent report, “ Real-Time Analytics for Contact Centers …

"The ClickFox Experience," our quarterly newsletter was sent out to subscriber last week and contains information about the following items:

• Latest ClickFox News
• ClickFox's Webinar Series
• Did You Know?
• Upcoming Events
• Customer Experience ROI Calculator
• Free Downloads

If you aren't subscribed to our newsletter, just enter your email in the window…

We had a fantastic turnout yesterday for our webinar titled " Understand Your Customers as Individuals, Not Individual Transaction " in which Bruce Temkin of Forrester and ClickFox CMO, Anna Convery, discussed how best-in-class companies are applying a cross-channel approach to customer experience. To view the replay of the event, click here . We are currently compiling the questions from the event's Q&A session and will share them separately in a future…

Register NOW! Understand your Customers as Individuals, Not Individual Transactions – Featuring Bruce Temkin Thursday, March 18 ^th 1:00 pm EST Forrester analyst Bruce Temkin estimates that customer experience quality could cause swings of $242 million for a large bank and $184 million for a large retailer, but also notes that one of the biggest challenges to success is a lack of cooperation across the organization. Chances are, you already know how customers…

"The ClickFox Experience," our quarterly newsletter was sent out earlier today and contains information about the following items:

• Latest ClickFox News
• ClickFox's Webinar Series
• Did You Know?
• Upcoming Events
• Customer Experience ROI Calculator
• Free Downloads

If you aren't subscribed to our newsletter, just enter your email in the window at the…