ClickFox, the defining leader in a new breed of experience analytics , today announced a technology partnership with Teradata Corporation (NYSE: TDC), the world’s leading analytic data solutions company focused on Integrated Data Warehousing , Big Data Analytics , and Business Applications . The complementary technologies of ClickFox customer experience analytics and Teradata analytic data solutions will enable more users across…

Mobile applications are slowly taking over our lives. To understand how consumers are using apps for customer service, we'd like you to participate in a survey that we're conducting. We're trying to understand usage, preferences and perceptions of mobile applications for customer service and engagement.

Take our 2-minute survey and we'll enter you in a drawing for a chance to win an iPad 2! We're going to…

ClickFox CEO, Marco Pacelli, has a new column over at Business Insider . We’ll be sure to cross-post his articles here as well. Enjoy!

“What is Customer Satisfaction—Really?”

High customer satisfaction translates to customer loyalty, and loyalty is one of the biggest drivers of corporate growth. Let’s face it – customer satisfaction is at an all-time low in our country. So, what exactly is going on?

For…