Consumers are increasingly using social media channels to talk about the companies they do business with, but they are also directly interacting with businesses and fellow consumers through online communities, like forums and blogs, to access information, service and support. Take our 2-minute survey to tell us if and how you’re using social media to communicate about products and services and you’ll be entered into a drawing to win an Apple iPad! You’ll also…

ClickFox today announced that it achieved record growth in 2010, with a collective customer cost savings totaling billions to date. ClickFox CEA currently analyzes nearly one billion customer interactions per month across retail stores, web sites, call centers, chat, mobile applications and more from the nation's largest banks, wireless telcos, and utility and insurance providers serving nearly 300 million consumers.

"With each additional customer added and more sophisticated deployments involving emerging channels like social media…

Our CEO was just interviewed by Wikibon. You can watch the complete interview below:
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