ClickFox hosted an excellent webinar event yesterday titled " The Hundred-Million Self Service Question " which is now available for replay. Click the link to find out what the answer is:

The answer to this question is right under your nose and contained in your customers’ everyday transaction data history – from kiosks, web site, and IVR systems. Join us to learn how several top-tier organizations reported  $200MM cost savings after…

ClickFox announced yesterday that it signed a multi-million dollar contract with a leading international wireless provider to analyze, understand and act on customer experience intelligence across all interactions points. The organization provides industry-leading technology to its customer base and partners, relying on over 200 providers in other geographies to ensure optimum service levels. The addition of ClickFox CEA across all business units will enable enterprise-wide visibility into operational excellence to support their strategic emphasis on excellent…

In a press release today, ClickFox announced that an addition of a new customer significantly expands and anchors its dominance in Customer Experience Interaction Analytics in the financial market. The contract with a leading US-based global financial services organization, valued at approximately $7 million, will provide comprehensive cross-channel analytics across all customer interactions. Says ClickFox's CEO:

“Since we launched our product and solutions in 2004, we have seen our customers in the financial sector grow…

We've added a Spanish version for our "A Day in the Life" Customer Experience Analytics Demo. Check it out below ( or here , if viewing through a reader):