When potential customers ask us to explain why our Customer Experience Analytics (CEA) solution is different from anything else they have ever seen, we usually hear a follow up question mentioning the multi-channel capabilities of business intelligence and data warehouse vendors. Many people fail to realize that there is a tremendous difference between analyzing multiple channels as separate silos versus analyzing customer traversals across multiple customer interactions touch-points. When we refer to cross-channel analytics,…

We recently announced another event in the ClickFox Webinar Series. Here are the details: Today's customers have a variety of preferences and expectations that make managing customer experience data complex. The comprehensive customer experience is defined by the collective interactions they have with the enterprise, and the ability to analyze these interactions enables a company to proactively provide an optimal experience at every touch point. Register today! Join ClickFox and featured guest…

The prestigious Pacesetter award recognizes Atlanta metro area’s fastest-growing private companies.

“Given the tremendous breadth and depth of entrepreneurial talent in the Atlanta region, it is truly an honor to join such an elite group of successful, rapidly-growing companies by being named as a finalist for the 2009 Pacesetter Awards,” commented ClickFox CEO Marco Pacelli. “As companies in every industry tighten their belts and budgets during the downturn, ClickFox continues to be well positioned for…