ClickFox will be at MIT in May as a panelist and a Gold Sponsor. Here's a little more about the event:

The MIT Sloan CIO Symposium is an annual one-day conference, held on the MIT campus, where CIOs and other senior business executives from around the world gather to explore how leading-edge academic research and innovative technologies can help address the practical challenges faced in today’s changing economy. Senior IT decision makers engage…

In a press release this morning it was announced that Amdocs is the latest company to partner with ClickFox to sell and deliver Customer Experience Analytics solutions:

ClickFox, the pioneering leader of Customer Experience Analytics (CEA) software and solutions, today announced that it has signed an agreement with Amdocs to offer its award-winning CEA solution to service providers. Under the agreement, Amdocs will utilize ClickFox CEA—a patented behavioral analysis engine that visually synthesizes all interaction…

I just couldn't resist the pun in the title of this post. As some of you may have already read in other places, Datamonitor associate analyst Aphrodite Brinsmead has published an article about Twitter and Google as customer service tools in which she says:

The current business environment consists of a struggling economy, in which customer acquisition is challenging, while consumers are increasingly sharing information on the web. These…