Over the past month several top industry analysts have been writing about their focus for 2009. Here are a couple of examples: Bruce Temkin of Forrester Research , who writes the excellent Customer Experience Matters blog , says his core focus is to dramatically improve the customer experiences that large organizations deliver. This encompasses three core components:

1. Insights into what drives consumers.
2. Best practices…

Our very own Chief Marketing Officer, Anna Convery , will be speaking tomorrow morning, Jan. 22nd 2009 at 7:30am EST, at the Technology Association of Georgia's CRM Society event titled " The State of the CRM Industry." Where: Oracle - Building 500, Suite 1120 1100 Abernathy Road Atlanta, GA When: Thursday, Jan 22, 2009 07:30 AM - 09:00 AM Other Panelists: Bruce Culbert, CEO,…

ClickFox has received the 2008 Product of the Year award by Customer Interaction Solutions Magazine. Our flagship product, ClickFox Customer Experience Analytics (CEA) was honored for outstanding innovation. Here's a summary of today's press release:

ATLANTA ,GA – January 14, 2009 – ClickFox, Inc., the defining leader of Customer Experience Analytics (CEA) software and solutions, announced today that the ClickFox CEA solution has received a 2008 Product of the Year Award from Technology Marketing Corporation’s…

New PR just released shows that company momentum surges with new customers, 100% contract renewal rate, significant new partnerships, and expanded solution offerings. Here's the summary:

ATLANTA – January 13, 2009 – ClickFox, Inc., the defining leader of Customer Experience Analytics (CEA) software and solutions, today announced the company’s 2008 fiscal year results. Marking the company’s strongest financial performance to date, the year saw a string of successes capped off by a 100%+ leap in…

We've just released another case study in our download library today. This one deals with the health care industry and is titled: "Leading Health Care Company Relies on Customer Behavior Insights to Improve Self-Serve Completion Rates and Reduce Live Agent Transfers." Here's a short summary:

One of the nation's leading diversified health care benefits companies serves approximately 37.2 million people with information and resources to help them make better informed decisions about their health care.…

ClickFox has teamed up with our partner Intervoice/Convergys for a webinar titled: "Turning Lemons into Lemonade: How to make the most of your contact center investment during an economic crisis." Here are the event details: Date: February 10th, 1:00 - 2:00 Eastern Presented By: Jenny Burr, Sr. Manager Speech Solutions, Intervoice/Convergys; Alex Massie, Vice President of Business Solutions, ClickFox In both the best of times and the worst of times, Convergys Multichannel Analytics, powered by ClickFox’s…

There's a new white paper in our download library that I wanted to make everyone aware of. The topic of discussion is customer satisfaction (CSAT) and how our customers have been leveraging ClickFox CEA to improve their CSAT metrics. Here a quick summary:

Customer satisfaction (CSAT), the measure of how products and services supplied by a company meet or surpass customer expectations, is a key performance indicator within the enterprise and in a…