Have you checked out our Download Library recently? Well, we're constantly adding new resources for you to download. We've just added three new white papers: 1) ClickFox Customer Experience Analytics

ClickFox Customer Experience Analytics (CEA) enables the enterprise to analyze any customer interaction at and across multiple interaction touch-points. ClickFox CEA is platform, channel and technology independent and delivers a true total customer experience view, within and across all self…

We've translated our Financial Case Study to Spanish and have it available for download from our Download Library . Here's the summary and a download link:

Descubriendo el Valor de los Análisis de Comportamiento del Cliente: La Percepción de una Institución Financiera Global de Alto Impacto

Una de las instituciones financieras más grandes del mundo proporciona una gama completa de productos y servicios bancarios, de inversión, administración…

Finding your competitive advantage using Customer Experience Analytics There’s no question about it: It’s a tough time to be in business today. As companies tighten their belts and budgets, executives are forced to cut excess and prudently invest only in mission-critical projects with proven, hard ROI. In short, successfully weathering the storm means getting back to basics and that means renewing your focus on what really matters:- delivering an exceptional customer experience; running lean, highly efficient…

ClickFox has recently started a new webinar series to help define Customer Experience Analytics. We will feature several customer experience gurus from Forrester Research, such as Elizabeth Herrell and Bruce Temkin, as well as other surprise guests. The first webinar was already completed on November 6th and the topic was Reducing Service Costs While Improving Customer Experience with Customer Experience Analytics. The guest speaker was Elizabeth Herrell - Vice President, Principal Analyst, Forrester Research.…

ClickFox has recently published a couple of case studies that we wanted to make sure you were aware of. These case studies are based on real world data and show how Customer Experience Analytics has enabled corporation to better understand their customers and gain tremendous business advantages. For the financial industry, we published a case study titled Harnessing the Value of Customer Behavior Insights at a Global Financial Services Powerhouse . Here's the case study overview:…

Welcome to our brand new blog! ClickFox is the pioneering leader of a new field called Customer Experience Analytics (CEA). So what does that mean exactly? In a nutshell, CEA software synthesizes all information from all customer touch-points in an integrated, visual view to understand and manage the “Total Customer Experience.” Customers are multi-dimensional beings; their true behavior is manifested in a complex web of interactions. So why settle for only a limited single-channel window of…