I had an interesting conversation the other day with a colleague who works for one of the largest airlines in the world and we talked about a recent incident that was widely publicized and made them look really bad. He told me there was nothing they could have done to prevent it, so I asked if there was a way to prevent it from happening again, to which he said…

Working with some of our customers, we (and they) see previously unimaginable results. I’m not only talking about hundreds of millions of dollars in new revenue and costs savings. I’m talking about huge gains in customer satisfaction scores and mainstream, objective recognition by the likes of  ACSI  and JD Powers  as well as praise by industry analysts (Gartner, Forrester, etc). But then along come some other reports like the annual “MSN Hall of…

We wanted to take this opportunity to introduce the latest member of our management team, as Senior Vice President of Worldwide Sales, Sefton Cohen is responsible for setting the company's global sales strategies, as well as leading ClickFox’s rapidly growing sales organization. Throughout Cohen’s more than 17 years of enterprise-technology sales and executive management experience, he has played a pivotal role in launching and growing sales organizations to create value…

About the Book: Agile Development and Business Goals describes a unique, state-of-the-art methodology that aligns the critical but often "silo-ed" software development process with core company goals. Eschewing long-winded "agile philosophy" in favor of a formally prioritized process, this book serves as a distilled learning guide for managing technical resources in a manner that directly boosts your bottom line. Build the teams, define the…

This past weekend a group of employees from ClickFox spent the afternoon with the young men who live at the house we are sponsoring this holiday season and as always  this is at once heartwarming and heartbreaking. All the guys were very appreciative of us volunteering our time and holiday decorations to make their home festive... and, as you can see below, we really did dress it up!

Welcome to our brand new blog! ClickFox is the pioneering leader of a new field called Customer Experience Analytics (CEA). So what does that mean exactly? In a nutshell, CEA software synthesizes all information from all customer touch-points in an integrated, visual view to understand and manage the “Total Customer Experience.” Customers are multi-dimensional beings; their true behavior is manifested in a complex web of interactions. So why settle for only a limited single-channel window of…

Welcome to ClickFox's Customer Experience Analytics Blog! ClickFox is the pioneering leader of a new field called Customer Experience Analytics (CEA). So what does that mean exactly? In a nutshell, CEA software synthesizes all information from all customer touch-points in an integrated, visual view to understand and manage the “Total Customer Experience.” Customers are multi-dimensional beings; their true behavior is manifested in a complex web of interactions. So why settle for only a limited single-channel window…