Marco G. Pacelli, Chief Executive Officer
Mr. Pacelli is the CEO of ClickFox, the leader in a new breed of experience analytics. He works with businesses to reveal optimal customer experience journeys so they can create more happy, loyal customers. Pacelli is a veteran high-tech executive, with more than 18 years of experience in building and commercializing technologies and companies. Previously, as SVP of Worldwide Sales and Channels for NICE Systems, he built their worldwide Call Center practice. His experience spans many technological sectors from Call Centers to Wireless Telecommunications.
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William Hawley, Chief Operating Officer
As Chief Operating Officer for ClickFox, Mr. Hawley is responsible for managing day-to-day worldwide business operations, including strategic planning, and overall product and service delivery. Prior to joining ClickFox, he spent five years with NICE Systems as Senior Vice President of Client Services, where he built a very profitable service organization that contributed to a significant portion of the company's annual revenue. Managing a team of over 300 responsible for implementing and supporting a worldwide customer base, he helped establish a highly successful services business line that supported many world-class Fortune 1000 companies. Before his tenure at NICE, he served as Vice President of Information Systems at FUSA/Bank One and held various management positions at MBNA America.
Sharon Lynch, Chief Financial Officer
Ms. Lynch is responsible for worldwide Finance and HR at ClickFox. Prior to joining ClickFox, she was Vice President Finance and Controller at Dun & Bradstreet Software. Ms. Lynch is a Certified Public Account and has over 18 years experience with expertise in implementing policies and procedures, and accounting controls. She holds a bachelor of science in Industrial Management from Georgia Tech.
Joe Galvin, CMO-EVP Sales and Alliances
Mr. Galvin has been a leader in managing customer interactions for over 20 years and was responsible for large organizations handling billions of customer interactions during his career. Prior to joining ClickFox, he was President of J Galvin and Associates, a consulting firm focused on delivering customer service strategies and technology to improve the customer service experience, including customer segmentation, call resolution tactics, retention strategies, care desktop assessments, call automation and workforce efficiency. He was Senior Vice President of Customer Care for Dish Network, where his strategic insight improved the efficiency and effectiveness of the organization, resulting in operational and customer experience improvements. Mr. Galvin has led diverse, large scale operations to deliver sales, service and technical solutions to customers in organizations such as MCI Telecommunications. Additionally, Joe has been a key player in start-ups and industry leading Customer Care Outsourcing providers.
- Watch a video of Joe explaining ClickFox's unique cross-channel analytics approach »
Alex Massie, SVP Business Solutions
Mr. Massie manages the delivery of business analytics and training services for ClickFox. Prior to ClickFox, he was an associate at Booz Allen Hamilton where he delivered engagements centered in strategy and business process redesign with emphasis on Customer Relationship Management. Mr. Massie began his career honorably serving in the US Navy as a Reactor Operator and Diver aboard Fast Attack submarines.
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Tom Wheeler, Chief Technology Officer
Mr. Wheeler draws on his expertise in delivering enterprise software products to the Fortune 1000 as head of all research and development for ClickFox. Mr. Wheeler held various development and management positions at General Electric, US West and Centerpoint, Inc. At Centerpoint, he was responsible for building Avaya's globally distributed Centre Vu Explorer. Mr. Wheeler also headed all of Engineering Services at NICE Systems where he and his team delivered custom software solutions for NICE's premier customers including many of the Fortune 1000.
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