Big data, all that disparate information your business collects from millions of customer transactions through multiple touch points, has untapped value – but only when all the consumer interactions are connected and woven into meaningful experience journeys.
ClickFox possesses deep domain expertise and knowledge in Big Data, customer experience and business transformation. By leveraging unparalleled experience working with Fortune 500 organizations and constantly keeping a pulse on consumer trends and metrics, ClickFox is committed to elevating customer experience to the highest strategic levels and revolutionizing the way consumers interact with companies.
Drawing from a massive source of customer behavior data from over 400 million consumer accounts, CEAi analyzes key industry and cross-industry trends.Find out how »
We constantly monitor the pulse of consumers with relevant, topical surveys. The results are all here.Find out how »
We've gathered some of the best experience resources in one place. From forums to thought leaders to relevant blogs - it's all here.Find out how »
See and hear what our analysts and customers have to say about various experience analytics topics.Watch videos »
For businesses, customer experience no longer is a soft cost. Improved customer satisfaction drives retention and revenue generation – fuel for the bottom line and overall business success. ClickFox's core solutions address the most critical customer experience issues impacting enterprises today: cost-to-serve, customer satisfaction, retention and loyalty and revenue generation.
The maze of consumer experience data is complex – and only ClickFox is the experience GPS. We map the complete picture.Find out how »
Coupled with our industry-leading CEA software, ClickFox offers comprehensive professional and strategic services to help you establish quantifiable business goals and a roadmap to ensure the success of your project and maximize your ROI.Find out how »
ClickFox is the only GPS of customer experience – your business partner who brings order to the complex maze of data. Working with ClickFox, Fortune 500 leaders in telecommunication, financial services, media and utilities collectively have added more than $1 billion to their bottom lines.
ClickFox helps cable companies understand their business issues, from unnecessary truck dispatches to improving CSAT.Find out how »
April 24, 2013 ClickFox podcast interview live on EM360 website
February 16, 2013 Consumers Pick eCommerce for Better Customer Service
February 14, 2013 Best Practices Mapping Customer Experience Using Data
November 20, 2012 Amazon, Best Buy Provide Best Holiday Customer Service Says...
October 25, 2012 Using Customer Service to Build Loyalty
October 10, 2012 Leading Provider of Digital Entertainment Turns to ClickFox to...
ClickFox maps the complex maze of customer experience journeys formed by interactions at every touch point with a company. Unlike business intelligence tools, ClickFox links disjointed, cross-channel data to fully understand and analyze customer behavior in a holistic view. Without ClickFox, businesses see only siloed views and scattered pieces that make up the complete picture of experience.
ClickFox presents the findings of our second annual brand loyalty survey. Poor customer service and brand quality are top deterrents to building loyalty.