April 25, 2012 Customer Loyalty Programs: Stats, Facts and Opinions
April 24, 2012 Marketing tech needs Don Draper to be more Cool,...
April 11, 2012 ClickFox: Apple reigns in customer loyalty
April 11, 2012 Survey: Brands consumers love (Apple, Coca-Cola, Amazon and Google)...
April 11, 2012 Apple Tops Brand Loyalty Survey
April 11, 2012 ClickFox Survey Reveals Apple Reigns in Customer Loyalty
March 26, 2012 The biggest obstacle to embracing big data? You.
March 6, 2012 Sprint Uses ClickFox Analytics for Customer Satisfaction Assurance
March 6, 2012 How Big Data Will Roil the Business World
March 1, 2012 Big Data: the Perils, the Promises and a Couple...
ClickFox maps the complex maze of customer experience journeys formed by interactions at every touch point with a company. Unlike business intelligence tools, ClickFox links disjointed, cross-channel data to fully understand and analyze customer behavior in a holistic view. Without ClickFox, businesses see only siloed views and scattered pieces that make up the complete picture of experience.
Download a complimentary copy of the Gartner case study to hear how Sprint's holistic voice of the customer (VoC) program helped it improve customer satisfaction, accelerating it from last place to first in several major satisfaction rankings. Gartner highlights the best practices that customer experience executives can use to improve their VoC initiatives.
See why ClickFox was mentioned in the report.