Chaos »

Big data, all that disparate information your business collects from millions of customer transactions through multiple touch points, has untapped value – but only when all the consumer interactions are connected and woven into meaningful experience journeys.

Revenue

Target customer segments with relevant offers and marketing plans that lead to new customers, new revenue.

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Cost to Serve

Reveal optimal customer experience journeys so businesses can create more loyal customers. Happy consumers are less expensive to serve.

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Segmentation

Understand the ideal experience of your most profitable segments, so you see exact opportunities to retain top customers, cut costs, increase revenue and  enhance reputation.

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Satisfaction

Elevate customer satisfaction, create best-in-class customer experiences in record time.

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Retention

Map preferred paths to the best customer experiences, allowing you to elevate customer experience to a business strategy, improve customer satisfaction and retention.

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Insights »

ClickFox possesses deep domain expertise and knowledge in Big Data, customer experience and business transformation. By leveraging unparalleled experience working with Fortune 500 organizations and constantly keeping a pulse on consumer trends and metrics, ClickFox is committed to elevating customer experience to the highest strategic levels and revolutionizing the way consumers interact with companies.

Benchmarking

Drawing from a massive source of customer behavior data from over 400 million consumer accounts, CEAi analyzes key industry and cross-industry trends.

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Consumer Surveys

We constantly monitor the pulse of consumers with relevant, topical surveys. The results are all here.

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Experience Resources

We've gathered some of the best experience resources in one place. From forums to thought leaders to relevant blogs - it's all here.

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Expert Videos

See and hear what our analysts and customers have to say about various experience analytics topics.

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Solutions »

For businesses, customer experience no longer is a soft cost. Improved customer satisfaction drives retention and revenue generation – fuel for the bottom line and overall business success. ClickFox's core solutions address the most critical customer experience issues impacting enterprises today: cost-to-serve, customer satisfaction, retention and loyalty and revenue generation.

Solutions

The maze of consumer experience data is complex – and only ClickFox is the experience GPS. We map the complete picture.

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Services

Coupled with our industry-leading CEA software, ClickFox offers comprehensive professional and strategic services to help you establish quantifiable business goals and a roadmap to ensure the success of your project and maximize your ROI.

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Technology

ClickFox analyzes data of any kind by the terabyte then delivers customizable dashboards with easy-to-understand visualizations of how customer experience is built through connected episodes.

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Value »

ClickFox is the only GPS of customer experience – your business partner who brings order to the complex maze of data. Working with ClickFox, Fortune 500 leaders in telecommunication, financial services, media and utilities collectively have added more than $1 billion to their bottom lines.

Utility

ClickFox helps utility organizations manage the changing competitive and regulatory landscape, by identifying and prioritizing improvements in service quality and delivery.

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Finance

ClickFox financial customers typically achieve ROI in less than 6 months, and they have done so while delivering unprecedented insights to dramatically improve customer satisfaction.

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Cable

ClickFox helps cable companies understand their business issues, from unnecessary truck dispatches to improving CSAT.

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Telco

Leading telecommunications providers are benefiting from significant cost savings balanced with delivering successful customer experiences using insights delivered by ClickFox

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Insurance

ClickFox provides insurance companies with the insights they need to improve service response times and operational efficiency, customize service delivery based on customer segmentation, and integrate communications across business lines.

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Newsroom

Experience Analytics

ClickFox maps the complex maze of customer experience journeys formed by interactions at every touch point with a company. Unlike business intelligence tools, ClickFox links disjointed, cross-channel data to fully understand and analyze customer behavior in a holistic view. Without ClickFox, businesses see only siloed views and scattered pieces that make up the complete picture of experience.

 

What our customers are saying: Watch Video »

What industry thought leaders are saying: Watch Video »

Apple tops brand loyalty survey for the second year

ClickFox presents the findings of our second annual brand loyalty survey.  Poor customer service and brand quality are top deterrents to building loyalty.

 

Click Here for Infographic